Private Lesson Preparation Guide
YOUR TIME ON THE SNOW · 2026/27
A little preparation means more time learning. Here’s how to arrive ready for your private ski or snowboard lesson.
Before your lesson, every participating adult must sign their own digital waiver. A parent or legal guardian must sign for each participating child. Please use the same participant names as on your booking.
Where to go
Hart Highlands Ski Hill
3740 Winslow Drive, Prince George, BC
Renting equipment? Arrive 30 minutes early
Check in at the rental shop approximately 30 minutes before your booked lesson time. The shop is through the main entrance, to the left.
Bringing your own equipment? Arrive 15 minutes early
Arrive approximately 15 minutes before your booked lesson time and meet at the “Lessons Meet Here” sign near the base of the hill.
Have your equipment and valid lift pass ready for your scheduled start. After collecting rentals, meet at the “Lessons Meet Here” sign.
Please check your confirmation email for your booked date and time. This guide is for Private Lessons; Group Lesson arrival and check-in instructions are provided separately.
Equipment, helmets & lift passes
Rentals and lift passes
Rental equipment and paid lift passes are separate from Private Lesson tuition. Any prepaid selections are listed in your booking confirmation.
A valid lift pass is required
If you need a pass, obtain it before the lesson. Passes can be collected at the rental shop or concession. Carry your valid pass during your lesson, including if you already have an applicable hill pass.
Children under six
Children under six receive a complimentary lift pass under Hart Ski Hill policy. They must still obtain and carry a valid pass. This is a hill policy, rather than a paid pass included in lesson tuition, and does not apply to six-year-olds.
Helmets are mandatory
Every participant must wear a properly fitted ski or snowboard helmet with built-in ear coverage. It should sit level and snug, with the chin strap fastened. Bulky toques underneath can affect the fit. Helmets are included with rental equipment.
Goggles are optional
Goggles can help in heavy snow, wind or colder weather, but they can fog up or distract young beginners. If conditions allow, there’s no need to buy goggles specifically for the lesson.
Dress for the conditions
Check the weather and dress in warm layers suitable for time outdoors on snow. Avoid cotton clothing for winter sports. Leave ski and snowboard equipment outside the lodge.
Before you arrive
Review booking information
Review your booking information in your confirmation email and check that everyone taking the lesson is listed.
Before Your Lesson: Watch Our Safety Video
Students and parents are welcome to watch this optional Respect video together. It’s a quick way to get familiar with staying safe and looking out for others on the hill.
Watch the Respect safety video on YouTube
What to expect
One hour reserved for your lesson
Private Lessons reserve 60 minutes. Your instructor will work with your experience, confidence and learning pace. Please be ready at the meeting sign for your booked start; your instructor may be finishing a previous lesson.
Learning together
When students share a Private Lesson, teaching progresses at the slower learner’s pace. If abilities differ significantly, separate lessons may be more helpful as skills develop.
Young children
Young-child Ski lessons (ages 2–5) and Snowboard lessons (ages 3–6) are one-on-one. Young learners often need substantial hands-on help. Dedicated attention lets the instructor work at your child’s pace and helps your child build confidence while learning.
We reserve the full 60 minutes. Younger children may tire sooner, so the instructor will follow your child’s energy and attention.
Terrain and lifts
Lift use depends on the student’s ability and the skills being taught. Learning-centre practice may use the magic carpet. A lesson does not necessarily include the platter lift; learning to use it can take time away from other essential skills.
Parents and pickup
Parents are welcome to watch from the lodge. After drop-off, please give your child and instructor space. If you don’t have appropriate equipment and a valid lift pass, leave the ski runs after drop-off and stay off them. Please stay near the lodge and return to the meeting point before the lesson ends for pickup.
Instructor requests
You can request an instructor when you provide your booking information. Requests are welcome and subject to availability. If you would like to book a specific instructor, email info@hartsnowschool.com for that instructor’s direct scheduling link.
Changes & cancellations
Need to change your Private Lesson?
Email info@hartsnowschool.com for booking assistance, booking changes and all cancellations. Requests must be made in writing.
For additional lesson times, view the full booking calendar and email your preferred option. Please do not book and pay for a replacement lesson; a requested staff-assisted change is confirmed when we reply.
A discretionary $25 transfer fee may apply to staff-assisted changes.
Cancellation and refund policy
More than three days’ notice: full refund.
Less than three days’ notice: 70% refund.
Less than 24 hours’ notice, or a no-show: no refund. The under-24-hour rule takes precedence.
See the published cancellation and refund policy on our homepage and weather and booking FAQs.
Weather and school-initiated changes
Lessons generally go ahead in normal cold, snowfall and light rain. The hill generally closes below −25°C. Hart Snow School also considers wind, participant age and safety when deciding whether lessons can go ahead. Heavy rain or worsening hill conditions may require cancellation or rescheduling.
We’ll contact affected customers by email when practical, by text at shorter notice and by phone when urgent. If the school is operating and your lesson hasn’t been cancelled, choosing to miss it is subject to the published cancellation and no-show rules above. A refund is not automatic.
Hart Snow School may cancel a scheduled lesson for justified reasons without prior notice. Course fees are refunded in full, and the school is not responsible for other participant expenses. School-initiated weather changes may be refunded or rescheduled.
Questions before your lesson?
For booking questions, instructor requests or help preparing, email info@hartsnowschool.com.
We look forward to seeing you on the snow!